How does it work?

Click here for a detailed overview of how our services are provided!

Do you pick up on weekends and holidays?

Absolutely! Life does not stop on weekends and holidays, and neither do we.

What about bad weather days?

Just like the post office - we are out in rain, sleet, or snow. One of the reasons why this service is so attractive is that it gives your residents the option to avoid the weather on trash day.

How do you keep the community sanitary?

Great question! All of our collection agents wear personal protective equipment, including gloves and appropriate company attire. They are highly-trained to leave no trace of their presence behind and will perform a courtesy inspection to ensure the area around your community collection bins are free of debris and other hazards.

Can I schedule an extra collection?

Luxury is all about the extras! We can absolutely accommodate the occasional extra collection - all we ask for is 24 hour notice via our client portal. Additional fees may apply.

What if there is a mess?

We ask that all collection items be bagged and tied; however, we also understand that wind and other factors may impact the cleanliness of a collection. If a resident’s bag leaves a mess, we will do our very best to address it at the time of collection, and we will be sure to notate it on our collection report for your convenience.

What happens if you miss a collection?

We make every effort to ensure all collections are completed on time and on the appropriate days of the week. We keep a very close eye on this because, hey - it’s what you’re paying for!

In the event that we miss a collection, we have a convenient online reporting tool for you to report the missed opportunity. We will complete the collection within 24 hours and send you a personal confirmation when completed, or your next week is on us!

My collections aren’t enough. Can I upgrade?

Of course! You are free to upgrade your services at any time. Contact us for options!